Privacy Policy

At Learn with Roy ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental performance platform, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We collect information you provide directly to us, as well as information collected automatically when you use our Services.

Information You Provide:

Profile & Onboarding Data: Name, email address, date of birth, sport/discipline, experience level, goals, and profile photo

Coaching Interactions: Session bookings, video call recordings (with consent), coach notes, and feedback

Programs & Courses: Enrollment data, progress tracking, quiz responses, and completion certificates

Smart Planner: Calendar events, training schedules, goals, and to-do items

AI Coach Conversations: Chat messages, voice inputs (if enabled), and conversation history with Roy AI

Analytics & Performance: Personal bests, competition results, skill ratings, and performance metrics

Wellness Suite Data: Yoga practice logs, breathing exercise completions, and meditation sessions

Journal Entries: Personal reflections, mood ratings, and AI-generated insights

Assessments: Mental performance evaluations, self-reported scores, and assessment results

Events: Competition schedules, pre-event check-ins, post-event reflections, and event outcomes

Payment Information: Billing address and payment method details (processed securely by Razorpay)

Automatically Collected Information:

Device information (type, operating system, unique device identifiers)

Log data (IP address, browser type, pages visited, time spent)

Usage data (features accessed, session duration, interaction patterns)

Location data (approximate location based on IP address)

We use the information we collect for various purposes, including:

Providing Services: To deliver our mental performance coaching, programs, and features

Personalization: To customize your experience, including AI coaching responses and content recommendations

Improvement: To analyze usage patterns and improve our Services, algorithms, and user experience

Communication: To send you updates, newsletters, promotional materials (with your consent), and service-related notices

Support: To respond to your inquiries and provide customer support

Safety & Security: To detect, prevent, and address fraud, abuse, and security issues

Legal Compliance: To comply with applicable laws, regulations, and legal processes

AI Training: Anonymized and aggregated data may be used to improve our AI models (never individual identifiable data)

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent: When you explicitly agree to share information with third parties

Service Providers: With trusted vendors who assist in operating our Services (hosting, analytics, payment processing)

Coaches: Relevant information shared with your assigned coach for coaching purposes

Legal Requirements: When required by law, subpoena, or other legal process

Business Transfers: In connection with a merger, acquisition, or sale of assets

Protection: To protect the rights, property, or safety of Learn with Roy, our users, or others

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement industry-standard security measures to protect your personal information:

Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)

Access Controls: Strict access controls and authentication mechanisms

Infrastructure: Secure cloud infrastructure with Google Cloud Platform

Monitoring: Continuous security monitoring and vulnerability assessments

Employee Training: Regular security awareness training for all team members

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Portability: Request a copy of your data in a portable format

Opt-Out: Unsubscribe from marketing communications at any time

Restrict Processing: Request limitation of how we process your data

Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at admin@learnwithroy.co.in or use the settings in your account.

We retain your personal information for as long as necessary to:

Provide our Services and maintain your account

Comply with legal obligations

Resolve disputes and enforce agreements

Improve our Services through anonymized analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

We use cookies and similar tracking technologies to:

Essential Cookies: Required for the Services to function properly

Analytics Cookies: Help us understand how users interact with our Services

Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of our Services.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information.

For users between 13-18 years of age, we recommend parental/guardian supervision when using our Services.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: admin@learnwithroy.co.in

Mailing Address: Learn with Roy 12, Avani 1st Street Ponmalaipatti Tiruchirappalli, Tamil Nadu 620004 India

We will respond to your inquiry within 30 days.