Refund Policy

At Learn with Roy, we are committed to your satisfaction. We understand that circumstances may change, and we strive to make our refund process transparent and fair.

This Refund Policy outlines the terms and conditions for refunds on subscriptions, coaching sessions, and other services provided through our platform.

14-Day Money-Back Guarantee All new subscriptions come with a 14-day money-back guarantee. If you are not satisfied with our services within the first 14 days of your initial purchase, you may request a full refund.

Monthly Subscriptions

Refund requests must be submitted within 14 days of the initial purchase

No refunds for monthly renewals after the 14-day guarantee period

Cancellations take effect at the end of the current billing cycle

Annual Subscriptions

14-day money-back guarantee applies to initial purchase

Prorated refunds may be considered after 14 days at our discretion

Contact us to discuss your specific situation

Upgrades & Downgrades

Upgrades are charged immediately with prorated billing

Downgrades take effect at the next billing cycle

No refunds for unused time on upgraded plans

Cancellation Policy

Sessions can be cancelled or rescheduled up to 24 hours before the scheduled time at no charge

Late cancellations (less than 24 hours) are non-refundable

No-shows are non-refundable

Rescheduling

You may reschedule your session up to 24 hours before the appointment

Rescheduling can be done through your dashboard or by contacting support

Sessions must be rescheduled within 30 days of the original date

Coach Cancellations

If a coach cancels your session, you will receive a full refund or credit for rescheduling

We will notify you as soon as possible and help you find an alternative time

Session Quality Issues

If you experience technical issues during a session that significantly impact the quality, please contact us within 24 hours

We will review the session and may offer a partial refund, credit, or complimentary session

Processing Time

Refund requests are reviewed within 2-3 business days

Approved refunds are processed within 5-7 business days

Funds typically appear in your account within 5-10 business days after processing, depending on your bank

Refund Method

Refunds are issued to the original payment method used for the purchase

All refunds are processed securely through Razorpay

Currency

Refunds are issued in Indian Rupees (INR)

Any currency conversion fees charged by your bank are not recoverable

Step 1: Contact Us Send an email to admin@learnwithroy.co.in with the subject line "Refund Request"

Step 2: Provide Required Information

Your registered email address

Date of purchase

Order/Transaction ID (if available)

Reason for refund request

Step 3: Wait for Confirmation

You will receive an acknowledgment within 24 hours

Our team will review your request and respond within 2-3 business days

Need Help? If you have questions about our refund policy or need assistance with a refund request, please contact us at admin@learnwithroy.co.in

The following are generally non-refundable:

Completed Sessions: Coaching sessions that have already been delivered

Promotional Purchases: Services purchased at a discounted promotional rate (unless otherwise specified)

Gift Subscriptions: Gift subscriptions are non-refundable to the purchaser once activated

Expired Credits: Session credits that have passed their validity period

Third-Party Services: Any services or products provided by third-party partners

Special Circumstances We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us to discuss your case.

For refund requests and inquiries, please contact us:

Email: admin@learnwithroy.co.in Response Time: Within 24-48 hours

Mailing Address: Learn with Roy 12, Avani 1st Street Ponmalaipatti Tiruchirappalli, Tamil Nadu 620004 India

We are committed to resolving your concerns fairly and promptly.